DatA PROTECTION

1. PRINCIPLES

This privacy policy applies to all persons who use the services of the 
Hotel Krone GmbH, Hatlerstrasse 2, A-6850 Dornbirn, Managing Director Bettina + Christine Rhomberg.

We hereby inform you about the nature, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and strive to strictly comply with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (DSGVO), DSG 2000, DSG 2018 and TKG 2003). All your personal data will be processed on this basis.

By using our services and giving consent as defined in this statement, you confirm that you have reached the age of 14 and are capable of giving permissible consent, or that effective consent has already been given by your legal guardian or custodian.

2. INFORMATION ACCORDING TO ART 13 DSGV

Your personal data, these are in particular

- your master data (surname, first name, address, e-mail address, telephone and fax number, date of birth, customer number) as well as language and vehicle registration number,

- the data in travel documents (passport number, passport data, date of birth, issuing authority, period of validity, nationality) and identity cards (identity card, driver's license, etc. including issuing authority and period of validity),

- the data concerning the method of payment and in connection with payments, in particular with EC cards, credit cards and bank cards,

- the length of stay requested by you as well as destinations, hotels, contact persons, conditions, special services, health data, frequent flyer number, personal preferences related to the stay, which you make known to us, and

- special categories of data such as health data as well as data on special needs and on marriage/partnership,

are required for our services. This also includes bookings of travel, guides, catering, rental vehicles, transfers, registration processing, insurance, events, tours, accreditations, vouchers including customer creation, billing and their verification (B2B, B2C, FIT), ticket bookings.

For these purposes, we therefore store, process and, if necessary, transfer this data to third parties with whom we cooperate in order to provide the most effective and best possible service to our customers - this may also include service providers in third countries as order processors, software and agency service providers.

We do not use profiling or automated decision-making.

The legal bases for these data processing operations are

- The fulfillment of our pre-contractual and contractual obligations to you,

- consents obtained from you,

- legal, contractual or other legal obligations on our part (e.g. documentation rights and obligations according to accounting, tax and customs law, contracts, reporting, legal disputes) and § 96 TKG and

- our legitimate interests (e.g. improving our customer service, including in the area of direct advertising, or safeguarding our own legal interests).

The duration of storage is determined by the duration of our business relationship, the consents you have given, and furthermore by the statutory retention obligations and legal obligations applicable to us. We emphasize that in the case of regular cooperation for our best possible customer service, we strive to know your customer requests already transmitted to us so well that we can continuously and permanently satisfy you.

3. OUR WEB PRESENCE

When you access our website, your access data is automatically collected and stored. This access data may include, in particular, the page accessed, the files viewed, the date and time of the access, the IP address of the user, data of the accessing computer, in particular the browser and the operating system, as well as the amount of data and the message of the successful access. This access data is used by us for internal statistical purposes to ensure the security of our offer and to optimize the offer. In case of suspicion of an illegal act, the access data will be evaluated to preserve evidence.

By entering your personal data in one of our contact forms, you agree to the transmission to and storage and processing by us for the duration of the support of this specific request. This applies in particular to your inquiries via contact form, chat and e-mails that you send to us. We need this data to process your request and in these cases also store your IP address for purposes of preserving evidence. The storage takes place as long as this is necessary for the care of any supplementary or subsequent questions posed by you or us.

Your account data will only be transmitted via an encrypted internet connection (https). We assume no liability for the loss of data or access to your data by third parties if we have complied with the security measures required by the state of the art.

The legal bases for this data processing are your consent, our pre-contractual and contractual obligations to you, our legitimate interests and legal obligations of all kinds and § 96 TKG.

4. NEWSLETTER

You are free to subscribe to our newsletter. The registration, for which you must disclose your e-mail address and give your consent to receive the newsletter, can only become effective when you confirm a link to the registration, which you will receive by e-mail. In order to be able to provide you with targeted information in the newsletter that is of particular interest to you, when you register we also give you the option of providing information on specific interests, key dates, location details and regions and the like.

In each newsletter you receive, you will find all the information you need to unsubscribe. For more information about our newsletters, please contact us using the contact details above. We will be happy to help you.

The content of our website has been carefully prepared and checked several times. However, we do not assume any liability for the topicality, correctness and completeness of the information provided. Claims for damages due to the use or non-use of the information or due to the use of incorrect or incomplete information, are excluded. All offers are subject to change and non-binding. We reserve the right to change, amend or delete the offer or parts thereof without prior notice or to temporarily or permanently cease publication of the website.

The content and programming of our website are protected by copyright and ancillary copyright. Any duplication - also in extracts - and public reproduction, in particular the copying of texts, graphics and photos, is prohibited without our prior written consent.

5. TRANSFER TO THIRD PARTIES / OBLIGATIONS OF CONTRACTED PROCESSORS

Your personal data may be transferred by us

- within the Group, taking into account the permitted purposes of use,

- to processors (e.g. for our electronic advertising in the form of newsletters) as well as, to third parties who need to be involved in the provision of the services you have requested, all of whom have undertaken to us to comply with the applicable data protection standards,

transmitted to us. If compliance with European data protection standards is not possible - for example, because standard contractual clauses, adequacy decisions or certifications are not guaranteed in the specific case - we will inform you in good time and also obtain the necessary consents from you. For further information, please contact us using the contact details above.

Within the scope of our business activities, we cooperate with the following companies:

webtourismus.at GmbH, Schwefel 91, 6850 Dornbirn, office@webtourismus.at (web agency).
We have concluded a corresponding contract with the providers for order data processing.

6. COOKIES AND TRACKING SERVICES

We use cookies, which are small text elements used to store information in web browsers. Cookies are recognized the next time you visit our website and contribute significantly to speeding up loading processes and making the use of our offers comfortable for you. The information recognized and stored by cookies is used to recognize you, but also to analyze your user behavior. They are stored on the server of the respective provider, which has committed itself to us as an order processor to comply with the applicable data protection standards.

After you have visited our website, cookies remain stored on your terminal device, unless you refuse this from the outset or you actively delete cookies. Actively deactivating cookies may impair the functionality of our web presence for you. You can also prevent cookies from being stored by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all the functions of our website.

You can also prevent the forwarding of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available on the website google.com. However, the plug-in is only available for certain browser programs.

We also use third-party content on our website to make our Internet presence as informative and convenient as possible for you. This includes, for example, Google maps, RSS feeds or YouTube. These third-party providers receive your IP address for technical reasons. We have no influence on the use of this data by the third-party provider. In this regard, we refer to the privacy statements of the respective providers.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are browser type and browser version, operating system used, referrer URL, host name of the accessing computer, time of the server request. This data cannot be assigned to specific persons. A combination of this data with other data sources is not made. We reserve the right to check this data retrospectively if we become aware of specific indications of illegal use.

Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. 1600, Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies. The information generated by the cookie about your user behavior is usually transmitted to a Google server in the USA and stored there. Your IP address will be shortened beforehand within the European Union and thus anonymized or at least pseudonymized. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google uses this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website and internet use to the website operator. This website uses the "demographic characteristics" function of Google Analytics. This allows reports to be generated that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. This data cannot be assigned to a specific person. The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google. In this context, please also note Google's privacy policy, in particular the information available under the following two links: https://www.google.com/analytics/terms/de.html and https://policies.google.com/?hl=de.

You can prevent the collection of data generated by the cookie and related to your use of the website to Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de . Alternatively, you can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set that prevents the collection of your data during future visits to this website: Google Analytics Disable.

Google Tag Manager

We use "Google Tag Manager" on our website, a service provided by Google Inc. Google Tag Manager allows us to manage website tags via an interface. The Google Tag Manager tool that implements the tags is a cookie-less domain and does not collect any personal data itself. Google Tag Manager takes care of triggering other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, this remains in place for all tracking tags implemented with Google Tag Manager. Google has submitted to the Privacy Shield agreement concluded between the European Union and the USA and has certified itself. This means that Google undertakes to comply with the standards and regulations of European data protection law. You can find more information in the entry linked below: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active . Information of the third party provider: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Further information on data protection can be found on the following Google web pages: Privacy Policy: https://policies.google.com/privacy?hl=de , FAQ Google Tag Manager: https://www.google.com/intl/de/tagmanager/faq.html , Terms of Use Google Tag Manager: https://www.google.com/intl/de/tagmanager/use-policy.html .

Google Re/Marketing Services / Google AdWords / Google AdSense

We use the marketing and remarketing services (in short "Google Marketing Services") of Google Inc. The Google Marketing Services allow us to display advertisements for and on our website in a more targeted manner in order to present users only with ads that potentially match their interests. If, for example, a user is shown ads for products he or she was interested in on other websites, this is referred to as "remarketing". For these purposes, when our website and other websites on which Google marketing services are active are called up, a code is executed directly by Google and so-called (re)marketing tags (invisible graphics or code, also known as "web beacons") are integrated into the website. With their help, an individual cookie, i.e. a small file, is stored on the user's device (similar technologies can be used instead of cookies). The cookies can be set by various domains, including google.com, doubleclick.net, invitemedia.com, admeld.com, googlesyndication.com or googleadservices.com. This file records which websites the user has visited, which content he is interested in and which offers he has clicked on, as well as technical information on the browser and operating system, referring websites, time of visit and other information on the use of the online offer. The IP address of the user is also recorded, whereby we inform Google Analytics that the IP address is shortened within Member States of the European Union or in other contracting states to the Agreement on the European Economic Area and only in exceptional cases is transferred in full to a Google server in the USA and shortened there. The IP address will not be merged with data of the user within other offers of Google. The aforementioned information may also be linked on the part of Google with such information from other sources. If the user subsequently visits other websites, he can be shown ads tailored to his interests.

The user's data is processed pseudonymously as part of Google's marketing services, i.e. Google does not store and process the user's name or e-mail address, for example, but processes the relevant data on a cookie basis within pseudonymous user profiles. I.e. from Google's perspective, the ads are not managed and displayed for a specifically identified person, but for the cookie holder, regardless of who this cookie holder is. This does not apply if a user has expressly allowed Google to process the data without this pseudonymization. The information collected by Google marketing services about users is transmitted to Google and stored on Google's servers in the USA. The Google marketing services we use include, among others, the online advertising program "Google AdWords". In the case of Google AdWords, each AdWords customer receives a different "conversion cookie". Cookies can therefore not be tracked across the websites of AdWords customers. The information obtained using the cookie is used to create conversion statistics for AdWords customers who have opted in to conversion tracking. The AdWords customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive information that personally identifies users. For more information about Google's use of data for marketing purposes, please visit the overview page: https://policies.google.com/technologies/ads?hl=de , Google's privacy policy is available at https://policies.google.com/privacy?hl=de . If you wish to object to interest-based advertising by Google marketing services, you can use the settings and opt-out options provided by Google: https://adssettings.google.com/authenticated?hl=de .

Google (Invisible) reCAPTCHA

To protect your inquiries via internet form we use the service reCAPTCHA of the company Google Inc (Google). The query is used to distinguish whether the input is made by a human or abusive by automated, machine processing. The query includes the sending of the IP address and possibly other data required by Google for the reCAPTCHA service to Google. For this purpose, your input is transmitted to Google and used there. However, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address transmitted by your browser as part of reCaptcha will not be merged with any other data held by Google. The deviating data protection regulations of the Google company apply to this data. For more information on Google's privacy policy, please visit: https://policies.google.com/privacy?hl=de .

CDN - Content Delivery Networks

We use various web fonts on our website. These are made available by various providers and delivered via a Content Delivery Network. These are, for example, Google Web Fonts, Adobe Typekit, etc. For this purpose, your browser will download the required file into your browser cache when you call up our page. This is necessary so that your browser can also display a visually improved representation of our texts. If your browser does not support this function, a standard font will be used by your computer for display. You can prevent this by preventing Javascript from loading in your browser. However, if you deactivate it, the full functionality of our website will no longer be available.

Tripadvisor

We use plugins from TripAdvisor (TripAdvisor Inc., 141 Needham Street, Newton, MA 02464, USA. You can recognize the plugin by the corresponding logos on our site. When you visit our pages, the plugin establishes a direct connection between your browser and the server of the corresponding plugin provider. This service thereby receives the information that you have visited our site with your IP address. We would like to point out that we do not receive any knowledge of the content of the transmitted data as well as its use by Tripadvisor. For more information, please see TripAdvisor's privacy policy at: https://tripadvisor.mediaroom.com/DE-privacy-policy .

HolidayCheck

We use plugins from HolidayCheck.de (HolidayCheck AG, Bahnweg 8, CH-8598 Bottighofen, Switzerland). You can recognize the plugin by the corresponding logos on our site. When you visit our websites, the plugin establishes a direct connection between your browser and the server of the corresponding plugin provider. This provider thereby receives the information that you have visited our site with your IP address. We would like to point out that we have no knowledge of the content of the transmitted data or its use by HolidayCheck. For more information, please refer to HolidayCheck's privacy policy at: https://www.holidaycheck.de/datenschutz .

Seekda / Cognitive

We use a widget from Seekda (Dynamic Shop). The operator of the widget is Seekda GmbH, Neubaugasse 10/15, 1070 Vienna, Austria. Personal data is only collected, processed and used by Seekda to the extent that this is expressly permitted under the relevant data protection regulations or, in addition, to the extent that the data subject has given his or her effective consent. Personal data is only collected, processed and used by Seekda if you have given it to Seekda of your own accord, e.g. in the context of a registration, a survey, or for the performance of a contract, and this is done with your express consent. After the termination of a respective contractual relationship, your personal data will be deleted. Exceptions are such personal data with regard to which legal retention periods must be observed. This personal data is blocked by Seekda. Further information on Seekda's privacy policy can be found at https://seekda.com/de/datenschutzerklarung/ .

Google Maps

We use the product Google Maps from Google Inc. By using this website, you consent to the collection, processing and use of automatically collected data by Google Inc, its representatives and third parties. The terms of use of Google Maps can be found at https://www.google.com/intl/de_de/help/terms_maps.html.

Facebook

We use social plugins ("Plugins") of the social network facebook.com, which is operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). The plugins are recognizable by one of the Facebook logos (white "f" on blue tile, the terms "Like", "Like" or a "thumbs up" sign) or are marked with the addition "Facebook Social Plugin". The list and appearance of Facebook social plugins can be viewed here: https://developers.facebook.com/docs/plugins/ . When a user calls up a website of this offer that contains such a plugin, his browser establishes a direct connection with Facebook's servers. The content of the plugin is transmitted by Facebook directly to your browser, which then integrates it into the website. The provider therefore has no influence on the scope of the data that Facebook collects with the help of this plugin and therefore informs users according to its level of knowledge. By integrating the plugins, Facebook receives the information that a user has called up the corresponding page of the offer. If the user is logged into Facebook, Facebook can assign the visit to his Facebook account. If users interact with the plugins, for example by clicking the Like button or posting a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there. If a user is not a member of Facebook, there is still the possibility that Facebook will learn and store his or her IP address. According to Facebook, only an anonymized IP address is stored in Germany. The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as the related rights and settings options for protecting the privacy of users, can be found in Facebook's privacy policy: https://www.facebook.com/about/privacy/ . If a user is a Facebook member and does not want Facebook to collect data about him or her via this offer and link it to his or her membership data stored on Facebook, he or she must log out of Facebook before visiting the website. Further settings and objections to the use of data for advertising purposes, are possible within the Facebook profile settings: https://www.facebook.com/settings?tab=ads .

Facebook Pixel

We use the conversion tracking pixel service of Facebook, Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). This allows us to track the actions of users after they have been redirected to a provider website by clicking on a Facebook advertisement. This enables us to record the effectiveness of Facebook ads for statistical and market research purposes. The data collected remains anonymous. This means that we cannot look into the personal data of individual users. However, the collected data will be stored and processed by Facebook. We will inform you about this matter according to our current information. Facebook may link the data to your Facebook account data and use the data for their own advertising purposes, according to Facebook's data policy https://www.facebook.com/about/privacy/ . Facebook Conversion Tracking also allows Facebook and its partners to show you ads inside and outside of Facebook. In addition, a cookie is stored on your computer for this purpose. You can withdraw your consent here: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen .

Facebook Remarketing / Retargeting

We use remarketing tags of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA integrated on our pages. When you visit our pages, the remarketing tags establish a direct connection between your browser and the Facebook server. Facebook thereby receives the information that you have visited our site with your IP address. This allows Facebook to associate the visit to our pages with your user account. We can use the information obtained in this way to display Facebook Ads. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Facebook. For more information, please refer to Facebook's privacy policy at https://www.facebook.com/about/privacy/ . You can revoke your consent here https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen .

Google+

We use the "+1″ button of the social network Google Plus, which is operated by Google Inc. The button is recognizable by the "+1″ sign on a white or colored background. When a user calls up a website of this offer that contains such a button, the browser establishes a direct connection with the servers of Google. The content of the "+1″ button is transmitted by Google directly to his browser and integrated by it into the website. the provider therefore has no influence on the scope of the data that Google collects with the button. According to Google, no personal data is collected without a click on the button. Only for logged-in members, such data, including the IP address, are collected and processed. The purpose and scope of the data collection and the further processing and use of the data by Google, as well as your rights in this regard and setting options for protecting your privacy, can be found by users in Google's data protection information on the "+1″ button: https://developers.google.com/+/web/buttons-policy .

YouTube

We use the provider YouTube to embed videos. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. Where possible, the videos were embedded in the extended data protection mode. Like most websites, however, YouTube also uses cookies to collect information about visitors to its website. YouTube uses these to collect video statistics, prevent fraud, and improve user experience, among other things. Also, this leads to a connection with the Google DoubleClick network. When you start the video, this could trigger further data processing operations. We have no control over this. For more information about data protection at YouTube, please see their privacy policy at: https://policies.google.com/privacy?hl=de .

7. CONTACT

You can request information about your personal data stored by us free of charge at any time. As a data subject, you also have the right to revocation, information, deletion, correction, restriction and transfer of your personal data, insofar as this is not opposed by a legal obligation to retain data on our part.

For more information about your rights as a data subject, please contact us using the contact details above. We will be happy to help you. The Austrian Data Protection Authority (DPA), Wickenburggasse 8-10, 1080 Vienna, is the competent supervisory authority for complaints.

8. OTHER

We have implemented organizational and technical safeguards, which we continually evaluate and adapt as needed, to protect your personal data that we store and process.

SSL encryption

This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as the inquiries you send to us as site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

Our online offer contains links to Internet pages of other providers. We have no influence on whether these providers comply with the statutory data protection provisions. You should therefore always check the data protection declarations offered.

We reserve the right to change this data protection declaration at any time and to adapt it to new developments. The new version is valid from the time it is made available on our website.

Information

You have the possibility at any time to request information about the data stored about you, about the origin of the data, the recipients and about the purpose of the storage of this data. In addition, you have the right to correct, block or delete your data in accordance with the legal provisions.